I'm getting a new laptop from Dell. It took way to long for this to happen, and the tech people wanted me to just send it back in for repairs after it's third hard drive crashed for no reason. I put my foot down and said "Refund, replace the computer, or I go to the better business bureau". Of course, I have no idea whether the Better Business Bureau could have really done anything.
They couldn't do a refund, but then took their sweet time making up their minds to let me know they'd send a new one. I'll get the new replacement laptop in a week or so.
Seriously hoping this is the last problem I have with Dell. Somehow I've been using my busted HP laptop that I've had for 5 years at home, although I have to prop it up since the screen doesn't hold itself up anymore, and is starting to break apart at the seams. Still works though!
Friday, November 15, 2013
Monday, November 4, 2013
WTF
I'm typing this on my old HP laptop I bought 5 years ago. It has to be propped up so the screen doesn't just fall off. Besides the speakers failing a couple years ago (headphones still work on it), this laptop has been excellent! One would think I would have just bought another HP...
But no, I bought a Dell Inspiron laptop. Three weeks into ownership, once I'd a few things switched over, the hard drive crashes. I'd really hadn't done anything with the computer at that point, and it wasn't damaged in any way. So I call Dell. They send a guy who comes and replaces the hard drive.
All good. And then...
It happens again?! WTF (what the fuck, to explain our american acronym). So I call Dell Support. They tell me to send in the laptop and they will replace the hard drive and check out the computer and make sure all is ok. I send it in, in the Fed-Ex box they send. A couple weeks later I get it back. I'm able to trasnport all my itunes and other junk on. All is well again.
And then...
WTF?! A month later it does this again! Same error code! I do the diagnostics check that I've done a few times now, and low and behold, another bad hard drive. There's nothing I'm doing on my HP that I'm not doing on the Dell. So what's the deal? I call Dell again. They tell me to send it in again and they'll replace the motherboard and the hard drive.
I told them BULLSHIT! I demanded either a refund or a new computer. They said the refund wasn't happening, and that they'd have to send the request for a new laptop up their chain of command, and that they'd get back to me two days later with an answer. Four days later I call Dell Support, after not getting a reply by email or phone, and once again I get some poor Indian guy on the phone, having to listen to me all pissed off at his company. He told me he would have an answer for me in two days, and that he would call me himself. Today's the day he's supposed to call back with an answer.
Losing my patience here. To spend hundreds of dollars on something that keeps breaking for no reason is quite frustrating...
But no, I bought a Dell Inspiron laptop. Three weeks into ownership, once I'd a few things switched over, the hard drive crashes. I'd really hadn't done anything with the computer at that point, and it wasn't damaged in any way. So I call Dell. They send a guy who comes and replaces the hard drive.
All good. And then...
It happens again?! WTF (what the fuck, to explain our american acronym). So I call Dell Support. They tell me to send in the laptop and they will replace the hard drive and check out the computer and make sure all is ok. I send it in, in the Fed-Ex box they send. A couple weeks later I get it back. I'm able to trasnport all my itunes and other junk on. All is well again.
And then...
WTF?! A month later it does this again! Same error code! I do the diagnostics check that I've done a few times now, and low and behold, another bad hard drive. There's nothing I'm doing on my HP that I'm not doing on the Dell. So what's the deal? I call Dell again. They tell me to send it in again and they'll replace the motherboard and the hard drive.
I told them BULLSHIT! I demanded either a refund or a new computer. They said the refund wasn't happening, and that they'd have to send the request for a new laptop up their chain of command, and that they'd get back to me two days later with an answer. Four days later I call Dell Support, after not getting a reply by email or phone, and once again I get some poor Indian guy on the phone, having to listen to me all pissed off at his company. He told me he would have an answer for me in two days, and that he would call me himself. Today's the day he's supposed to call back with an answer.
Losing my patience here. To spend hundreds of dollars on something that keeps breaking for no reason is quite frustrating...
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